Make sure your paid subscription is properly activated: 2. Here are a few things you can do to ensure these offers are disabled: 1.
This was certainly not the experience we wanted you to have. We understand how inconvenient ads and offers can be and appreciate you bringing this to our attention. We greatly value your feedback and would love to make your experience better. Hello Mr Martin, Thank you for taking the time to rate us. We hope that you'll give us a chance to make things right. Please reach out to our support at the following link: and our specialists will do their best to help you sort everything out. Still, we're sorry to hear that your experience was entirely different and we'd gladly take a closer look at this issue. Notification emails are being sent before each action, to the user's email addresses so this won't come as a surprise. This is actually a common practice in the industry and it is communicated in our Terms and Conditions, which are accepted by the user when they complete the order.
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Based on your comment, we can only assume that this may have been some auto-renewal charge, as all Avast Avast subscriptions are continuous, which means they will be automatically renewed before they expire by the full price of the product if the automatic renewal option is left enabled. We understand how negative this experience with unexpected charges and our support was for you, and we assure you this wasn't our intention.
Your feedback is appreciated, and we'll certainly use it to improve our services and support. Thank you for taking the time to rate us.
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